Privacy Policy

Truvend Technologies Ltd. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart electricity metering and utility services.

We operate in compliance with Nigerian data protection regulations, including the Nigeria Data Protection Regulation (NDPR) and guidelines set by the Nigerian Electricity Regulatory Commission (NERC) for electricity distribution services, where applicable.

• Personal information: Full name, address, phone number, email, and government-issued ID where required.
• Property information: Electricity consumption patterns, meter readings, and property type.
• Installation data: Technical specifications, wiring requirements, and installation location.
• Usage data: Electricity consumption, payment history, and service interactions.
• Device information: Smart meter data, mobile app usage, and device identifiers.

• To provide smart meter installation and maintenance services.
• To process electricity payments and manage your account.
• To monitor electricity consumption and generate accurate billing where applicable.
• To communicate service updates and maintenance schedules.
• To improve our metering technology and services.
• To provide customer support and technical assistance.
• To comply with electricity distribution and other applicable regulations.

We may share your information with:

• Electricity distribution companies (DISCOs) for grid management.
• Payment processors to facilitate electricity purchases.
• Installation technicians and maintenance teams.
• Regulatory authorities as required by NERC and other applicable laws.
• Technology partners who support our smart metering infrastructure.

We implement robust security measures to protect your personal information, including encrypted data transmission, secure smart meter communications, regular security audits, and restricted access to customer data.

Under Nigerian data protection laws, you have the right to:

• Access your personal information and consumption data.
• Request correction of inaccurate information.
• Request deletion of your information (subject to regulatory requirements).
• Object to processing of your information where permitted.
• Withdraw consent for non-essential data processing.
• Receive a copy of your electricity consumption history where applicable.

We retain your information for as long as necessary to provide our services and comply with regulatory obligations. Electricity consumption data may be retained for up to five (5) years for billing dispute resolution and regulatory compliance.

Our smart meters collect real-time electricity usage data to ensure accurate billing and grid management. This data is encrypted and transmitted securely to our systems. You can access your consumption data through our mobile app or customer portal where available.

If you have any questions about this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date shown above.